The contact centre has become the communication hub of many organisations. Constant changes in technology however, have created challenges for companies who want to ensure seamless communications for their customers and partners. The Logic Group's extensive experience in the design, development and operation of manual and automated contact centre solutions can ensure successful implementation for centralised and distributed environments. The Logic Group’s can also provide specialist advice for clients considering options for contact centre outsourcing or offshoring.
| Solutions we have provided for clients include: |
| • |
Network based Intelligent Call Routing (ICR) and delivery |
| • |
Web enablement and multi channel contact management |
| • |
Computer Telephony Integration (CTI) for inbound and outbound solutions |
| • |
Voice recognition and advanced automated solutions (IVR, NLU, DSR) |
| • |
Traffic management, capacity planning and sizing |
| • |
Geographic and non-geographic numbering services. |
